Reporting infringement or impersonation
Where to report a release distributed through Run that infringes your rights or impersonates you, what to include in the report, and what happens next.
To report infringement or impersonation on a release distributed through Run, write to legal@run.audio with the release link and your evidence. You do not need a Run account or a prior report to a store.
If the problem concerns your own release or account, use a workspace support request so the conversation stays linked to your catalog.
If it is your own release
- Open a support request and choose the relevant category.
- Link the release and describe the problem, such as a wrong artist page, incorrect metadata or an urgent removal.
- Include store links and evidence that help identify the issue.
The signed-in request links the issue to your account. See getting help, or taking a release down for the usual self-serve removal process.
If you are a rights holder, or the artist being impersonated
Write to legal@run.audio. Anyone can report: a rights holder, an artist being impersonated, a publisher or manager acting for one, a store, or a listener who ran into something they should not have.
Use this checklist for the report:
- The release. A store link, and the title and artist as they appear there. The barcode or the ISRC if you have one, which identifies it exactly.
- What the problem is, in your own words.
- What you own or control, and what it covers: the recording, the composition, the artwork, the name or the likeness. For an impersonation report, say who you are and which profile is genuinely yours.
- Your evidence. A registration, a licence, an earlier release of the work, links to your own profiles, or whatever shows the right is yours.
- How to reach you, and a statement that you are making the report in good faith and believe the use is not authorised.
Send the evidence you have even if you cannot complete every item. A direct release link, title and artist help identify the material being reported.
Reporting stream manipulation
The same address takes reports of artificial streaming: bought streams, bot playback, stream-swap groups, and paid placement services promising a number of plays. What counts as manipulation, and what happens to earnings attributed to it, is set out in Anti-Fraud Policy.
What happens after you send it
A person reads every report. We look at the release, and on credible impersonation and rights complaints we act as quickly as we can, which can mean holding a release or taking it down while it is worked out. The artist behind the release is told what happened and why.
We do not promise a decision by a particular date, and we do not promise a particular outcome. Where the law requires it, or where you pursue a claim, we cooperate with stores, rights holders and the authorities.
If we took something of yours down
Reply to the decision, or write to the same address, with what supports your case: the licence, the clearance, the written authorisation, the split sheet, or proof that the store profile is yours. A person reads that too. Where we got it wrong before the release went out, we release the hold. A release already removed from the stores has to go out again as a new release with its own barcode: see taking a release down.
Reporting a security problem
A vulnerability in the workspace or the site goes to legal@run.audio as well, with enough detail to reproduce it. Report it rather than exploit it, access no more data than the problem needs to demonstrate, and give us a fair chance to fix it before telling anyone else.
Who you are writing to
Run is operated by Void Music Group SASU, 25 rue de Ponthieu, 75008 Paris, France. The full registration record is published on the Legal Notice page.
The policies these reports are handled under are Acceptable Use Policy and Anti-Fraud Policy. If your report is about your own personal data rather than a release, the route is different: see Privacy Policy and exporting or deleting your data.