Run Copilot: asking questions in the workspace
What the assistant in the workspace can answer, what it cannot see or do, the message allowances on each plan, and what happens to what you type into it.
Run Copilot is the small white creature at the bottom right of the workspace. Click it and a chat panel opens where you can ask a question about Run in plain words: which audio formats are accepted, what the Free plan includes, how a takedown works, what a review status means. It answers from these Help Center articles and links the ones it used, so every answer can be checked against the page it came from.
It never opens on its own. The panel is there when you click, it closes with its button or the Escape key, and on a phone it takes the whole screen.
What it knows, and what it does not
Copilot reads exactly what this Help Center publishes, nothing more. That is the whole of its knowledge, and it is what keeps it honest: a question these articles do not answer gets a plain “I do not know” rather than a guess, and a question about something Run does not offer yet (mastering, for one) gets the same Upcoming answer the articles give.
It cannot see your account. It has no access to your releases, your artists, your earnings, your plan or your support requests, so a question like “why was my release held” is one it cannot answer; it says so and offers Support, where a person can look. It also cannot act: it never creates, edits, submits, delivers or deletes anything. When a reply offers a page in the workspace, the page opens only when you press the button. When it offers Support, the button opens the request form with nothing filled in and nothing sent.
Allowances
Every plan comes with a number of messages per day and per month, shared by everyone working in the workspace: collaborators use the workspace owner’s allowance, not one of their own. Counting happens in UTC, so a new day starts at midnight UTC and a new month on the first.
| Plan | Messages per day | Messages per month |
|---|---|---|
| Free | 5 | 50 |
| Artist | 20 | 300 |
| White-label | 60 | 1000 |
On top of the workspace allowance, each person is limited to 6 messages a minute, one answer at a time, 60 a day and 1000 a month across every workspace they work in. A message counts the moment it is sent, whether or not the answer turns out useful, and starting a new conversation, changing plan or switching workspace gives none back. The foot of the panel shows what is left today, and when an allowance is used up it says when it opens again.
The Help Center and Support are always open and never use a message. A message takes up to 2000 characters.
What happens to what you type
The question you type, and the recent turns of the conversation, are sent to Anthropic, the company whose model writes the answer, together with the Help Center passages the question matched. Run sends nothing else: no catalog data, no account data, no page contents from the workspace, only the name of the section you asked from, so the answer can point you to the right place.
The conversation lives in your browser tab and nowhere else. Reloading the page, signing out, switching workspace or pressing New conversation clears it, and Run keeps no copy of it. What Run does keep is a usage record per message (when it was sent, from which section, whether it succeeded and what it cost) for 90 days. Those records are part of your data export and go with your account when it is erased. The Privacy Policy lists the provider under “AI assistant provider”.
Because the answer is written by a model, read it as help rather than as a ruling: the linked articles are the reference, and anything about your own account or a decision on a release comes from Support.
When it is not there
Run Copilot is switched on for customers. Employees working in the admin pages do not have it. If it is switched off for maintenance, the panel says so and keeps the Help Center and Support links. A White-label workspace with its own branding keeps the assistant’s name: it is Run Copilot everywhere.